**Job Description**
Toast is recruiting on behalf of a fast-growing AI company operating at the
intersection of healthcare and enterprise software. The company is a venture-
backed startup of roughly 50 to 150 employees that is redefining how
healthcare organizations engage with patients and manage contact center
operations through intelligent automation. They are building proprietary AI-
driven platforms that replace legacy workflows with modern, scalable systems,
and are gaining meaningful traction with enterprise healthcare clients across
North America. This is a foundational engineering role at a company where your
work will directly shape the product and the platform it runs on.
**Responsibilities**
* Design and build scalable Python services and REST and GraphQL APIs that power the core product
* Define and evolve a resilient backend architecture capable of growing with increasing customer demand and product complexity
* Own database schema design, data modeling, and query performance tuning across both relational and graph data systems, including knowledge graph services
* Implement observability across the stack through logging, metrics, and distributed tracing, and maintain operational runbooks to support reliability at scale
* Partner with frontend, data, and product teams to define API contracts and shared deliverables
* Secure the platform through authentication and authorization controls, secrets management, rate limiting, and data protection practices
* Mentor engineers on backend best practices and contribute to raising the overall quality bar across the engineering team
**Requirements**
* Extensive production experience building backend systems in Python
* Hands-on experience with knowledge graphs and graph data stores such as Neo4j, Neptune, or ArangoDB, including schema and ontology design and query optimization
* Strong SQL skills and familiarity with ORMs such as SQLAlchemy or Django ORM
* Experience designing APIs and distributed systems with reliability and performance as first-order concerns
* Solid understanding of cloud infrastructure on AWS, GCP, or Azure, along with containers and infrastructure as code
* Experience with observability stacks including tools like OpenTelemetry, Prometheus, and Grafana
* Ability to decompose ambiguous problems, communicate tradeoffs clearly, and drive projects to completion end-to-end
* Experience with agentic workflows, RAG systems, event-driven architectures, or security and compliance practices such as SOC2 is considered a strong asset
**Benefits**
* Competitive senior engineering salary in the range of $120,000 to $140,000 CAD depending on experience, along with early-stage equity that carries real upside as the company scales
* Comprehensive health, dental, and vision coverage
* Remote-first setup with flexible working hours
* Professional development budget
* The opportunity to own backend architecture at a company where AI is meaningfully improving how patients experience care, with systems that will directly support healthcare organizations serving tens of thousands of patients across North America
* Application Review
Submit your application, including your resume and cover letter, through our
online portal. Our team will carefully review your qualifications and
experiences. We take pride in responding promptly, so if your application
aligns with our current opportunities, you’ll hear back from us with next
steps. Your journey with Toast begins here, and we’re excited to see what you
bring to the table!
* Vetting Call
If your application is successful, we’ll schedule a vetting call with a member
of the Toast team. This 30-45 minute informal conversation is designed for us
to get to know you better and assess your skills. Be prepared to discuss your
past projects, the challenges you’ve tackled, and the impact you’ve made. This
is your chance to shine and show us why you’re a great fit for the roles we
offer.
* Profile Creation
Once you’ve impressed us in the vetting call, we’ll create an unbiased profile
that highlights your experience while minimizing common biases. Instead, we
focus on your skills, industry experience, and the impact you’ve made. This
way, your profile reflects your true potential and accomplishments.
* Client Submission
After crafting your unbiased profile, we submit it to our trusted clients. We
work closely with these clients to ensure they understand the value you bring.
Throughout their interview process, we remain by your side, providing support
and guidance. Our goal is to help you navigate the hiring process smoothly and
confidently, ensuring you have the best chance to secure a role that fits your
skills and aspirations.