### About Us
Surreal is where the world’s leading talent manages their AI likeness. We’re
still under wraps, but thrilled to share more with you privately.
### The Role
As a Client Operations Manager, you'll be part of the company's initial team,
helping to build and shape the rapid growth of the company; working directly
with senior leadership. Your mission is to ensure our client satisfaction,
drive product adoption, and help high-profile clients maximize their value on
the platform. In this dynamic role you'll develop a deep understanding of
client needs, translating feedback and ideas to internal stakeholders to
evolve our product, process, and service. More of what you’ll drive below.
* **Sales Enablement** : Equip the team with client briefs, customized pitch decks, and product demos to effectively engage potential clients.
* **Client Onboarding & Implementation**: Co-pilot every step of client onboarding to ensure smooth setup and product education — from prep to execution to tracking.
* **Relationship Management** : Be a trusted partner and conduct regular check-ins and strategy sessions with clients.
* **Client Insights & Collaboration**: Gather client feedback to inform product improvements and act as the “voice of the customer” in internal discussions.
* **Success Metrics & Reporting**: Define, track, and report on client health and success metrics to the team for a clear picture, driven actions for outcomes.
* **Systems Development** : Help the company learn quickly, implement flexible efficient processes, create clear systems, and constantly develop and iterate the approach and workflows across all functions.
### About You
You’re excited to not just have client relationships but forge deep
partnerships as a trusted confidant. You thrive in dynamic, client-led work —
more on this below.
* 3-5 years of experience
* Proven ability to prepare client briefs, pitch decks, product demos, and resources.
* Strong record of guiding non-technical clients through software onboarding.
* Skilled at ensuring clients are supported from the start, fostering long-term success.
* Adept at acting on client feedback, representing their voice to drive product improvements.
* Data-driven with a focus on defining, tracking, and reporting client success metrics.
* Thrives in a fast-paced and changing environment.