**Synopsis**
Your next move should matter! Our customers are the two million entrepreneurs
in North America who need our AI to grow their businesses within their
communities —-
Our AI Shopify app increases ecommerce revenue by 20% to over 200% for over
90% of stores. Sales, they say, is about “closing”. But for Product Genius,
closing is just getting a store to look at their trial dashboard to view the
results.
Setting up our app is super easy, but still requires a little gumption. We
need to help our customers get set up so they get the revenue lift they
deserve. For us, “Customer Success” is not a boring cost center, it is our
lifeblood, it is product-led-growth.
Our product needs a whitewater river guide —- upbeat, inspiring confidence,
and resourceful and capable. Follow up 1:1, lead webinars, write case study
newsletters, make sure we solve customers’ problems —- you will think of many
ways to advance our prospects and customers as their revenue lift becomes
evident.
… And while your enthusiasm should be contagious, your resourcefulness and
capability needs to be scaled using AI and automated workflows.
Help us get to $1B+ in revenue, reporting to our CEO. Do this job leveraging
AI, scale this department, and help lead our company!
* * *
**About Our Company, Product Genius**
Have you ever wanted to start an AI company and scale it to business in
revenue? Come do that with us!
ProductGenius.ai is an exciting high-growth Seed stage startup rapidly growing
our revenue and on track to raise a significant Series A this year. Our
customers are growth businesses, primarily in North America. They love our
product because we significantly increase their online sales by 20% to over
200%! We do this by automatically transforming their old website into an AI-
powered TikTok-like individualized, dynamic experience. It’s the “tik-
tokification of e-commerce.”
We have a highly digital and automated go-to-market motion that provides a
continuous flow of prospective customers. We are applying AI as fast as we can
to deliver to the expanding volume of new trial customers. That is where your
first major project comes in! You will help lead the effort to scale the post-
signup success of our customers.
**About the Role**
After the initial period of getting your feet wet driving the success of our
customers using our product, the sky is the limit to grow your role. Design
your job!
We’re looking for a brilliant, energizing, and get-it-done-details person to
join our team.
For the first project in this role, you will own the day-to-day coordination
of making our customers successful as they onboard onto our product and use it
through their free trial and into the subscription period. You will help us
find ways to automate and tune this (mostly) self-service onboarding, and
you’ll act as a key link between customers and our product team.
You will have lots of ideas for new features and improvements, and you will
collaborate on careful prioritization directly with our CEO / product leader.
**Orientation**
* You are generous
* You are super up-beat for taking groups of people through a journey, for example maybe you led groups tours on white water river rafting expeditions to pay your way through college. You play with new software for fun in your free time and you enjoy it! You therefore have some experience with many different apps, for example, canva, figma, chatgpt, claude, deepseek, dall-e, n8n, etc., etc.
* Maybe recently, just to try it, you did some LLM vibe coding and made something kinda cool! Initial Core Responsibilities
**Own how our company provides our product to our customers.**
* Identify friction points in our automated onboarding flows, and collaborate with our product team to remove friction points. With help, overcome the friction points until they can be automated away.
* Keep everyone in the loop — customers, the engineering team, and your peers on the leadership team.
* For enterprise customers, solve problems before they are problems. Create and manage delivery timelines. Write it all up so this can ultimately become its own department.
**Skills**
* You are able to listen to customer/community feedback, make people feel heard, and summarize it accurately for our team (with help from AI).
* You write very well, and lean into it (with help from AI). Perhaps you have an active social media presence or blog of your own, positive and carefully curated.
* You have a highly detailed and artistic eye for an app or website looking good.
* You’re comfortable jumping into software systems and figuring them out. You have experience with automation and management tools.
**Previous Experience**
* Undergraduate degree, MBA, plus 5-10 years of work experience.
* You may have been a product manager for a B2C app. (If you haven’t you are about to gain a l ot of that experience!)
* You may have worked at an agency building/optimizing websites for clients the old fashioned way, without AI.
* You may have been a designer or front-end developer at some point. You understand how websites and browsers work, and technical issues that can arise. You have experience with CSS, HTML, or JavaScript.
**Remote Position With Frequent Company Get-Togethers**
* Our team is based primarily in Boston, MA.
* We are generally available 9am - 5pm EST.
* We work remote, generally from a time zone that is +/- 2 hours from EST.
* We get together every 4-6 weeks for a 1-2 day company onsite