KeenStack is a forward-thinking organization delivering high-performance IT
service management solutions. We’re looking for an experienced ServiceNow
Architect to design and implement scalable ServiceNow solutions for enterprise
clients. If you thrive on solving complex problems and driving innovation,
we’d like to meet you.
**Key Responsibilities:**
* Lead end-to-end ServiceNow architecture across ITSM, ITOM, ITBM, ITAM, HRSD, and more
* Define architectural vision and implementation roadmap with business stakeholders and technical teams
* Oversee customization, configuration, and module development with a focus on scalability and best practices
* Design integrations with third-party systems (LDAP, AD, SAP, APIs) for seamless interoperability
* Guide and mentor development teams, enforcing high coding standards and best practices
* Optimize platform performance, usability, and cost-efficiency
* Establish governance for data integrity, security, and compliance
* Act as a subject matter expert for clients, offering strategic advice on architecture and automation
* Produce clear, comprehensive documentation (architecture diagrams, workflows, implementation guides)
* Lead system upgrades and enhancements aligned with ServiceNow’s latest releases
**Preferred Qualifications**
* Experience with ITOM modules (Discovery, Orchestration, Event Management)
* Cloud integration experience (AWS, Azure)
* Familiarity with DevOps, CI/CD pipelines for ServiceNow deployments
* 5+ years of hands-on ServiceNow solution design and implementation
* 3+ years in a lead or architect role
* Deep expertise in ServiceNow modules: ITSM, ITOM, ITBM, HRSD, and CMDB
* Strong grasp of Common Services Data Model (CSDM)
* Extensive experience with ServiceNow integrations (REST, SOAP, OAuth2, JWT, MID Server)
* Advanced scripting (JavaScript, Glide API, Business Rules)
* Strong understanding of update sets, deployment processes, and platform governance
* Familiarity with Flow Designer, Virtual Agent, Predictive Intelligence
* Certifications preferred: CAD, CSA, CTA
* Solid ITIL knowledge and ability to map ITIL processes in ServiceNow
* Experience with agile methodologies and large-scale implementations
* Strong leadership, communication, and stakeholder management skills