Engineering Manager - M3

Company: Twilio

Location: undefined, undefined

Posted on: June 4, 2024

Job Description

**See yourself at Twilio**

Join the team as our next Engineering Manager - M3 on Twilio’s Segment product

**Who we are & why we’re hiring**

Twilio powers real-time business communications and data solutions that help
[companies and developers worldwide]( build
better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout
South America, Europe, Asia and Australia. We're on a journey to becoming a
global company that actively opposes racism and all forms of oppression and
bias. At Twilio, we support [diversity, equity &
inclusion]( wherever we do business.

**About the job**

This position is needed to lead a team of engineers within the Engage Premier
group, that powers the future of customer engagement. Twilio Engage combines
Segment, SendGrid, and Twilio into a single product, enabling marketers to
create omnichannel, hyper-personalized experiences at every step of the
customer engagement lifecycle. If you are technically adept and also
passionate about development of highly technical teams focused on high scale,
large technology and infrastructure challenges, and engineering productivity,
this is the role for you!


In this role, you’ll:

* Build and lead a high-performing team of software engineers, fostering a culture of collaboration, innovation, and ownership.
* Institute development best practices to ensure the team produces high quality, well-architected and supportable code.
* Own, operate and maintain your team’s service. Continuously evaluate and improve engineering processes, tools, and workflows to optimize efficiency and team performance.
* Lead the team in establishing and participating in an on-call rotation to ensure timely response to production incidents and system outages. Facilitate collaborative and blameless postmortems for production incidents, focusing on root cause analysis, learning opportunities, and actionable improvement plans.
* Partner with stakeholders to define the technical roadmap, align engineering efforts with business goals, and make informed technology decisions.
* Communicate effectively across all levels, both technical and non-technical, ensuring clear understanding and alignment. Build strong relationships with stakeholders and partners.
* Write performance evaluations, collaborate with employees on their objectives and provide a clear path for progression through personal development plans.


Not all applicants will have skills that match a job description exactly.
Twilio values diverse experiences in other industries, and we encourage
everyone who meets the required qualifications to apply. While having
“desired” qualifications make for a strong candidate, we encourage applicants
with alternative experiences to also apply. If your career is just starting or
hasn't followed a traditional path, don't let that stop you from considering
Twilio. We are always looking for people who will bring something new to the


* Minimum 2 years of experience in Engineering Management with a track record in building and sustaining high-performance teams.
* 6+ years of overall software engineering experience developing highly scalable, fault tolerant distributed systems and microservices.
* Proficiency in programming languages like NodeJS and Go, developing RESTful services and a practical experience with cloud platforms like AWS.
* Stellar communication, organization and management skills with proven track record in an agile environment.
* Passion for building innovative and user-centric software solutions. Ability to manage multiple priorities and deadlines effectively.
* Strong organizational and project management skills.
* Bachelor's degree in Computer Science or equivalent field, or equivalent practical experience.


* Prior experience working with Node.js and knowledge of modern front-end technologies such as React, Typescript or equivalent frameworks is a plus
* Experience in developing RESTful APIs.
* Experience in building and operationalizing software solutions following compliance, privacy and security standards
* Ability to influence and build effective working relationships with all levels of the organization.


This role will be remotely based in India.


We prioritize connection and opportunities to build relationships with our
customers and each other. For this role, you may be required to travel
occasionally to participate in project or team in-person meetings.

**What We Offer**

There are many benefits to working at Twilio, including, in addition to
competitive pay, things like generous time-off, ample parental and wellness
leave, healthcare, a retirement savings program, and much more. Offerings vary
by location.

**Twilio thinks big. Do you?**

We like to solve problems, take initiative, pitch in when needed, and are
always up for trying new things. That's why we seek out colleagues who embody
our values — something we call [Twilio
Magic]( Additionally, we empower
employees to build [positive change in their
communities]( by
supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be
the best version of yourself, apply now!

If this role isn't what you're looking for, [please consider other open

**Twilio is proud to be an equal opportunity employer.** Twilio is proud to be
an Equal Employment Opportunity and Affirmative Action employer. We do not
discriminate based upon race, religion, color, national origin, sex (including
pregnancy, childbirth, reproductive health decisions, or related medical
conditions), sexual orientation, gender identity, gender expression, age,
status as a protected veteran, status as an individual with a disability,
genetic information, political views or activity, or other applicable legally
protected characteristics. We also consider qualified applicants with criminal
histories, consistent with applicable federal, state and local law.
Additionally, Twilio participates in the E-Verify program in certain
locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified
individuals with disabilities and disabled veterans in our job application
procedures. If you need assistance or an accommodation due to a disability,
please contact us at
[[email protected]](mailto:[email protected]).

Twilio focuses on Mobile, Internet, Enterprise Software, Telephony, and
Messaging. Their company has offices in San Francisco, New York, Atlanta,
London, and Mountain View. They have a very large team that's between
1001-5000 employees. To date, Twilio has raised $363.8M of funding; their
latest round was closed on February 2018.

You can view their website at <> or find them on
[Facebook]( and